ftp account not connecting error

lyibey04

when i trying to connect ftp account with filezila then that show like this

Connection timed out after 20 seconds of inactivity
Error: Could not connect to server

plz fix that error

Tyler

Hello,
Please create a support ticket from the control panel.

Regards!

Tyler

Hello,
You might be facing this issue if you have created your account within this week.
Due to an outage issue, a new directory was not created for new hosting accounts. That issue is now fixed.

Please delete the domain name from your account, create a new account, add it there, and reply to this message.
I will then delete the old hosting account.

Regards!