godfreysseki
If you cannot log in to the Panel or FTP then your account is suspended permanently due to being inactive. You need to create a new account again by deleting the old ones.
If an account is inactive for more than 60 days, it automatically gets suspended permanently. To prevent that you need to login to your vPanel at least once every month or should get a minimum of 10 visits to your site.
Also, please do not reply to old Discussions, please create a new one and state your issue!